Is this your first time visiting our office? No need to worry, we are here to help you every step of the way! Please check out these frequently asked questions, and if you have any further questions or concerns, email us at mail@joyfamilymedicine.com

Frequently Asked Questions

Do I need a primary care provider?

No matter how healthy you are, it’s a good idea to have a primary care doctor. Primary care providers act as the quarterback for all of your healthcare needs and are the first line of offensive when it comes to preventative medicine.

Is your office closed during the day?

Our office is closed each day for lunch from 1:00pm-1:45pm.  You can still submit a question to our office via our contact form or email during this time and we’ll answer as quickly as possible.

What are your COVID-19 Guidelines?

We follow the CDC guidelines as it relates to COVID-19.  We require face covering while in the office, social distancing and hand hygiene which all must be strictly observed while in our office.

Do you accept my insurance plan?

While we plan to accept all major insurance companies, it’s possible that we are out-of-network with your plan at the moment as we are still going through the participation process with many payers.  It’s best to contact our office to see how we can help.

What should I do to prepare for my first appointment?

You will be emailed patient registration forms which should be completed prior to your arrival.  Be sure to arrive early to give yourself plenty of time to complete the initial intake process.  You can also bring any relevant lab reports, medication and treatment plans you’re currently under to discuss.

What kinds of payment do you accept?

If you have a deductible or co-pay, payment is due at time of service. Your insurance benefits to confirm the payment required. We accept cash, check, debit or credit card.

What happens if I don't show up for my appointment?

We request that you cancel your appointment 48 hours prior to your scheduled time to allow someone else to take your slot.  In the event you do not cancel and fail to show up for an appointment, you will be charged your copay amount for the missed appointment.

How long will my visit be?

As a rule, new patient appointments typically take around 1 hour with follow-up visits often taking less time depending on what you are being seen for.